Category
12 AI prompts for Customer Service
Replies, escalation, macros and the apology that works.
Written and tested for The AI University. Each carries its variables, a usage guide and the cases where it will let you down. Free with an account.
12 prompts
- Customer Service
Feature Request Response
Declines a feature request without losing the customer, by answering the problem behind it and being honest about what will never be built.
ClaudeChatGPT002Open → - Customer Service
Reply That Resolves, Not Deflects
Writes a support reply that answers the actual question, owns what went wrong without over-apologising, and closes the loop in one message.
ClaudeChatGPTGemini000Open → - Customer Service
Support Macro Library
Builds macros from your real ticket volume that stay personal, with clear guidance on when each does and does not apply.
ClaudeChatGPT000Open → - Customer Service
Churn Signal Review
Reads support history for the signals that precede a cancellation, and tells you which ones are still early enough to act on.
ClaudeChatGPT000Open → - Customer Service
Incident Communication to Customers
Writes the outage or breach update that tells people what they need to know, at the moment they need it, without overcommitting.
ClaudeChatGPT000Open → - Customer Service
Knowledge Base Article
Writes a help article that answers the question in the first screen and is findable by the words people actually use.
ClaudeChatGPTGemini000Open → - Customer Service
Refund and Cancellation Response
Handles a refund or cancellation request in a way that keeps the relationship, with the four pushbacks answered and a decline that does not become a public review.
ClaudeChatGPTGemini000Open → - Customer Service
Escalation Handoff Summary
Turns a long ticket thread into a handoff the next person can act on immediately, without making the customer repeat themselves.
ClaudeChatGPT000Open → - Customer Service
Public Review Response Pack
Writes replies to negative, positive and unfair public reviews — short, non-defensive, and written for the readers rather than the reviewer.
ClaudeChatGPTGemini000Open → - Customer Service
Support Quality Review
Builds a ticket review rubric that measures whether the customer's problem was solved, plus the coaching notes — instead of scoring politeness and response time.
ClaudeChatGPT000Open → - Customer Service
Customer Onboarding Sequence
Writes the first-thirty-days message sequence around the one action that predicts whether a customer stays, rather than a feature tour nobody reads.
ClaudeChatGPTGemini000Open → - Customer Service
Win-Back After Cancellation
Writes the cancellation exit flow and the win-back sequence, including the honest decision about which former customers to leave alone.
ClaudeChatGPT000Open →