Incident Communication to Customers
Writes the outage or breach update that tells people what they need to know, at the moment they need it, without overcommitting.
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Running it, start to finish
- Establish whether personal data was affected before drafting anything.
- Publish the first update with a next-update time.
- Keep the interval even when there is nothing new.
What you get back
The output this produces, every time.
- Determines first whether this is a regulated data-breach disclosure with statutory timelines.
- Commits to a next-update time, which is the element that keeps customers from refreshing anxiously.
- Drafts the nothing-new update, since silence between updates is what actually damages trust.
Getting better results
Where this usually goes wrong, and how to avoid it.
- Publish before you know the cause. The first update's job is to say you know. Waiting until you can explain is how a one-hour outage becomes a trust problem.
- Send the empty update. Section 3 exists because teams skip the update when there is nothing to report, which is exactly when customers most need to see one.
- Stop at section 1 if data is involved. Breach notification has legal content and timing requirements. That message goes through counsel, not through this prompt.
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Written for The AI University. Every prompt in this library is original work — authored, tested and revised here, not collected from elsewhere. 365 of them, free with an account.