Customer Onboarding Sequence
Writes the first-thirty-days message sequence around the one action that predicts whether a customer stays, rather than a feature tour nobody reads.
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Running it, start to finish
- Describe the product, the activation action, and where people get stuck.
- Set the triggers on behaviour where you can, and on dates only where you cannot.
- Delete any message that does not move its stated measure after a month.
What you get back
The output this produces, every time.
- Builds the sequence backwards from the one action that predicts retention, rather than around the feature list.
- Gives every message one call to action and one obstacle to remove.
- Branches on behaviour, so a stuck customer gets help instead of a reminder.
Getting better results
Where this usually goes wrong, and how to avoid it.
- Name the activation action honestly. If you do not know it, find it before building the sequence — everything else is downstream of that one choice.
- One call to action per message. A message offering three next steps reliably produces none.
- Ask for the referral after a win. A scheduled referral ask arrives at random moments; a triggered one arrives at the only good moment.
More Customer Service prompts
All Customer Service →- Customer Service
Feature Request Response
Declines a feature request without losing the customer, by answering the problem behind it and being honest about what will never be built.
ClaudeChatGPT002Open → - Customer Service
Reply That Resolves, Not Deflects
Writes a support reply that answers the actual question, owns what went wrong without over-apologising, and closes the loop in one message.
ClaudeChatGPTGemini000Open → - Customer Service
Support Quality Review
Builds a ticket review rubric that measures whether the customer's problem was solved, plus the coaching notes — instead of scoring politeness and response time.
ClaudeChatGPT000Open →
Written for The AI University. Every prompt in this library is original work — authored, tested and revised here, not collected from elsewhere. 365 of them, free with an account.