Reply That Resolves, Not Deflects
Writes a support reply that answers the actual question, owns what went wrong without over-apologising, and closes the loop in one message.
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Running it, start to finish
- Paste their message and what actually happened technically.
- State plainly what remedies you can offer.
- Send the reply and route the internal notes onward.
What you get back
The output this produces, every time.
- Identifies the outcome the customer actually wants, beneath the question they asked.
- Puts the answer in the first line rather than behind a preamble that reads as evasive.
- Flags when the message should be escalated instead of answered, and when it signals a product problem.
Getting better results
Where this usually goes wrong, and how to avoid it.
- Paste their message verbatim. Tone and specific wording carry the real request. A summary loses exactly the information section 1 works from.
- State honestly whether it was your fault. The reply changes shape completely. Hedging here produces a message that is neither an apology nor an explanation.
- Route section 5 to the product. Support sees problems first. If nobody forwards them, the same reply gets written fifty more times.
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Support Quality Review
Builds a ticket review rubric that measures whether the customer's problem was solved, plus the coaching notes — instead of scoring politeness and response time.
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Written for The AI University. Every prompt in this library is original work — authored, tested and revised here, not collected from elsewhere. 365 of them, free with an account.