Feature Request Response
Declines a feature request without losing the customer, by answering the problem behind it and being honest about what will never be built.
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Running it, start to finish
- Paste the request, the real decision, and anything existing that addresses the problem.
- Send the matching reply, including the workaround steps if there are any.
- Log the internal record so the request can be counted.
What you get back
The output this produces, every time.
- Finds the problem behind the requested feature, which the existing product often already solves.
- Writes an honest no with one real reason, rather than a deferral that reads as a plan.
- Produces an internal record with a count, which is what makes requests decidable later.
Getting better results
Where this usually goes wrong, and how to avoid it.
- Restate the problem, not the feature. It gives them the chance to correct you, and it is usually where the workaround appears.
- Never say it is on the roadmap unless it is. A customer who waits for a feature that never ships leaves angrier than one told no.
- Ask what it costs them today. That answer is what turns a request into evidence somebody can prioritise.
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Written for The AI University. Every prompt in this library is original work — authored, tested and revised here, not collected from elsewhere. 365 of them, free with an account.