Support Macro Library
Builds macros from your real ticket volume that stay personal, with clear guidance on when each does and does not apply.
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to open Support Macro Library — and the other 364 prompts across 21 categories.
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Running it, start to finish
- Gather real tickets by type with rough volumes.
- Build the top few by volume times handling time.
- Send section 7 to whoever owns the product.
What you get back
The output this produces, every time.
- Requires fill markers in every macro, which is what keeps a template from reading as one.
- Names the ticket types that must never be templated, and why.
- Reads high volume as a product signal rather than only as a staffing one.
Getting better results
Where this usually goes wrong, and how to avoid it.
- Give it real ticket examples. not summaries. The customer's actual phrasing is what makes the macros sound like your support rather than generic.
- Enforce the fills. An agent who sends a macro without filling them has sent a form letter, and the customer will notice immediately.
- Route section 7 to product. The highest-volume macro is usually documenting a fixable problem. Automating the reply removes the pressure to fix it.
More Customer Service prompts
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Declines a feature request without losing the customer, by answering the problem behind it and being honest about what will never be built.
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Customer Onboarding Sequence
Writes the first-thirty-days message sequence around the one action that predicts whether a customer stays, rather than a feature tour nobody reads.
ClaudeChatGPTGemini000Open → - Customer Service
Support Quality Review
Builds a ticket review rubric that measures whether the customer's problem was solved, plus the coaching notes — instead of scoring politeness and response time.
ClaudeChatGPT000Open →
Written for The AI University. Every prompt in this library is original work — authored, tested and revised here, not collected from elsewhere. 365 of them, free with an account.