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Quality Checklist Design

Catches the skipped step rather than the unknown one, and stays short enough to actually be used.

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CategoryOperationsForOperators, DevelopersTested onClaudeChatGPT

Running it, start to finish

  1. Identify which past failures a checklist could actually have caught.
  2. Cut to the handful of items where omission causes real harm.
  3. Define what happens when an item fails.

What you get back

The output this produces, every time.

  • Sorts your failures into the ones a checklist can catch and the ones it cannot.
  • Chooses read-do or do-confirm, which determines whether experienced people will use it.
  • Keeps it short, since a long checklist gets ticked rather than checked.

Getting better results

Where this usually goes wrong, and how to avoid it.

  • Use do-confirm for experienced staff. A read-do checklist handed to an expert is condescending and gets abandoned, taking the useful items with it.
  • Include only the killer items. A checklist of every step is a procedure document and will not be used at the moment it matters.
  • Prune it regularly. Items accumulate after every incident until the checklist is too long to use, which removes the protection entirely.

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