Process Reality Check
Measures the path actually taken, which differs from the documented one in every organisation.
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Running it, start to finish
- Establish what percentage of cases follow the documented path.
- Separate waiting time from processing time.
- Find the undocumented workarounds before redesigning anything.
What you get back
The output this produces, every time.
- Establishes what share of cases actually follow the documented route.
- Separates waiting time from processing time, where the former is usually most of it.
- Identifies the undocumented workarounds, which are load-bearing and are removed in redesigns.
Getting better results
Where this usually goes wrong, and how to avoid it.
- Look at waiting, not working. Most process time is queueing. Optimising the work itself frequently changes almost nothing.
- Ask why people deviate before correcting it. A deviation is often an improvement nobody was permitted to formalise, and standardising it back is a regression.
- Watch it being done. System timestamps show when a record was updated, not when work happened, and steps outside the system are invisible.
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Documents a process as it is really performed, including the undocumented workarounds, so the SOP describes reality rather than intent.
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Written for The AI University. Every prompt in this library is original work — authored, tested and revised here, not collected from elsewhere. 365 of them, free with an account.