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Survey Design That Avoids Garbage

Designs a survey whose answers mean something — no leading questions, no scales that cannot be interpreted, and a plan for the analysis before it is sent.

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CategoryResearchForAnalysts, Marketers, EducatorsTested onClaudeChatGPT

Running it, start to finish

  1. Write the analysis plan before a single question.
  2. Cut to the tolerated length ruthlessly.
  3. Pilot with five people and watch where they hesitate.

What you get back

The output this produces, every time.

  • Plans the analysis before writing questions, which eliminates the ones nobody could use.
  • Applies a checklist of question faults that quietly invalidate answers.
  • Names who your distribution method systematically excludes, as a limitation to report.

Getting better results

Where this usually goes wrong, and how to avoid it.

  • Do section 1 properly. Every question that survives it earns its place. This alone usually halves a survey and improves the response rate.
  • Never ask about hypothetical behaviour. 'Would you use this?' returns yes and predicts nothing. Ask what they did instead.
  • Pilot with five people. Watching someone hesitate over a question tells you more than any review. Section 8 costs an hour and saves the survey.

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