Customer Support Agent System Prompt
Generates a complete support agent prompt with your tone, your escalation rules, refund and policy boundaries, and prepared handling for angry customers — ready to deploy.
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Running it, start to finish
- Paste your real policy wording, not a summary.
- Run the five test messages before deploying.
- Review escalated conversations weekly for the first month.
What you get back
The output this produces, every time.
- Restricts the agent to answering from your stated policies, which prevents invented rules.
- Makes escalation the safe default, since over-escalating is a minor cost and under-escalating is an incident.
- Supplies test messages designed to make it invent a policy, so you can check before deploying.
Getting better results
Where this usually goes wrong, and how to avoid it.
- Paste your actual policy wording. The agent can only be as accurate as the policies you give it, and a summarised version produces confident wrong answers.
- Run the adversarial tests first. Two of the five test messages try to make it invent a policy. That is the failure that reaches customers.
- Err towards handing over. An agent escalating slightly too often costs a little staff time. One that handles what it should not costs a customer publicly.
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Written for The AI University. Every prompt in this library is original work — authored, tested and revised here, not collected from elsewhere. 365 of them, free with an account.